Cheap At Half the Price

By: Coffee Circle – CC BY 2.0 A couple of days ago, I walked into an outlet of a well known chain of Irish sandwich shops and ordered my lunch.

@Morrisons Customer Service: Fluke or Designed to Delight?

As I was sifting through the data that Bizbuzz was providing about potential ServiceChat customers,  I came across Morrisons – a British grocery and supermarket business that has about 12% of the UK grocery market (source: Economics Help) I was looking at their ‘apology’ buzz – a tracking of how many apologies they are making to customers and that would lead me to who they were apologising to – an unhappy customer with some feedback dressed as a complaint.

Why Current Ideas of Social Media Customer Service Suck

Reach, responsiveness, engagement, resolution, impact, journey Рthese are all buzzwords in the brave new world of customer service meets social media.

July 9 – Back away from the code, slowly.

  Every passing day re-affirms my fear.¬† I have to back away from the code, close the IDE – quit doing what I love doing and start doing the other thing.

Businesses apologising on Twitter – see anyone you know?

What is all this about?

May 31 – Talking to Customers is Hard

Yesterday So I’m trying really hard to chat with some people about the problem I’m trying to solve.