THE JOURNAL.

SELECTED WRITING 279 entries · 2013

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151
@Morrisons Customer Service: Fluke or Designed to Delight?

@Morrisons Customer Service: Fluke or Designed to Delight?

As I was sifting through the data that Bizbuzz was providing about potential ServiceChat customers,  I came across Morrisons - a British grocery and supermarket business that has about 12% of the...

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152
Musing on Citizenship-as-a-Service.

Musing on Citizenship-as-a-Service.

[caption id="" align="alignnone" width="500"] By: The Laird of Oldham - CC BY 2.0[/caption]   I have a tax bill due. It is 'tax on profits' and while I have the money set aside to pay it, there...

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153
July 23: A Change to Regular Programming

July 23: A Change to Regular Programming

[caption id="" align="alignnone" width="500"] By: Jason Rogers - CC BY 2.0[/caption] When I set out to build my startup in January, we moved to Spain to immerse in the culture, learn the language and...

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154
Why Current Ideas of Social Media Customer Service Suck

Why Current Ideas of Social Media Customer Service Suck

Reach, responsiveness, engagement, resolution, impact, journey - these are all buzzwords in the brave new world of customer service meets social media. Undoubtedly, it has all the excitement of a firs...

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155
Wickedly witty caption seeks hilarious illustration for fun times.

Wickedly witty caption seeks hilarious illustration for fun times.

I recently saw 'Tangled' - an animated movie of the Rapunzel story. Very enjoyable. As it often happens, a funny visual came to mind and an even funnier caption that I would love to match with an ill...

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156
To Blog or Not To Blog

To Blog or Not To Blog

[caption id="" align="alignnone" width="540"] By: Patrick Hoesly - CC BY 2.0[/caption]   As I explore the social media customer service space - trying to discover and connect, I am learning qui...

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157
July 18: A Mixed Bag

July 18: A Mixed Bag

[caption id="" align="alignnone" width="343"] By: crabchick - CC BY 2.0[/caption] Not sure what to make of this week. It's a bit like being in  the Tom Hanks movie 'The Terminal'. I'm stuck but actua...

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158
Why I am Cancelling My 10+ year Skype Account

Why I am Cancelling My 10+ year Skype Account

TL;DR This is a notice to my Skype contacts:  Skype (and others) have been spying on their users on behalf of the United States security apparatus for a long time. I do not want to be spied on any lo...

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159
Pictures of Spain

Pictures of Spain

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160
Twumps is live - get your game on!

Twumps is live - get your game on!

A couple of weeks ago I wrote about an experiment to see if I could consistently and sustainably fund good causes through an online product/service. I'm delighted to release the first version of  Twu...

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