What Happens Next: Introducing The Improvement Partnership

Following my successful and very insightful 6-week free remote coaching experiment, I am delighted to introduce a new service that is primarily designed for passionate companies who are committed to getting incrementally better – whatever better means for them – and who have tired of the buzzword bingo that is costly and generally ineffectively applied.

5 Recent Things I am Learning from My Remote #Coaching Experiment

I have spent the last couple of weeks on the road – travelling to spend two days each with two of the five organisations that are participating in my remote coaching experiment.

Early lessons from my ’30 days of free #remote #agile #coaching’ experiment

In late December, I announced a really juicy offer of free remote agile coaching for 30 days for organisations willing to help me learn how remote coaching might work and how effective it could be.

10 #problems I need your help in understanding better.

I’d really welcome your help to validate some problems I see in various spaces and that I think I might have an idea to help solve.

@kevindewalt says passion is the fundamental key to #startup success and I agree

Kevin Dewalt – a really awesome startup investor and mentor and all round nice guy emailed me today about some of the lessons he has learned from offering his free advice service to over 150 founders.

Would you recommend a company you’ve worked or are working with to a friend?

The world seems all skewed to the ’employer’ – clearly because they are doing all ’employees’ a favour by hiring them 😉 But seriously though, I think it is high time that people looking for work should be able to easily search organisations seeking people to work with using recommendations, endorsements etc.

What Does Being A ‘Startup Founder’ Mean to Me?

  Over the last few months that I’ve been building my startup (ServiceChat – a platform to help businesses have better conversations with their customers on Twitter) – this topic has been my constant companion.

6 Weeks to Run My Next Experiment

The Story Whilst researching a post about Morrisons and its customer service on Twitter, I discovered that even though I could see all the customers that had an experience on a given day, they couldn’t see each other and at least one person commented on her impressions being totally different when she discovered the ‘big picture’.