Awesome parking service at Malaga airport. Love this crew! /cc #shoutout @1_parking
mhsutton I had to park my car for a week whilst I was away in the UK recently. It would have cost me €75 one way for a taxi and I…
CustServ
Cheap At Half the Price
By: Coffee Circle – CC BY 2.0 A couple of days ago, I walked into an outlet of a well known chain of Irish sandwich shops and ordered my lunch.…
@Morrisons Customer Service: Fluke or Designed to Delight?
As I was sifting through the data that Bizbuzz was providing about potential ServiceChat customers, I came across Morrisons – a British grocery and supermarket business that has about 12%…
Why Current Ideas of Social Media Customer Service Suck
Reach, responsiveness, engagement, resolution, impact, journey – these are all buzzwords in the brave new world of customer service meets social media. Undoubtedly, it has all the excitement of a…
Aerlingus Rocks or Linchpins are like Unicorns or 'How Mike Almost Missed His Flight'
Ok, so I know I’ve bitched about the quality of Aer Lingus food in the past and maybe also about their tardiness. But, you know, when it really counts, Aer…