3 Things Recruiters Could Do to Deliver A More Valuable Service
mhsutton Recently I have been looking for some paid work. Things are quiet on my own ventures, with my partners and previous clients and so, as part of my strategy, I…
improvement
Is Your Company Broken?
Many companies are broken – some deeply. Yet, many remain profitable – thanks to the evil of ‘maximising shareholder value’ – profits roll in, souls and joy roll out. Others…
@Morrisons Customer Service: Fluke or Designed to Delight?
As I was sifting through the data that Bizbuzz was providing about potential ServiceChat customers, I came across Morrisons – a British grocery and supermarket business that has about 12%…