Tag: improvement

  • 3 Things Recruiters Could Do to Deliver A More Valuable Service

    3 Things Recruiters Could Do to Deliver A More Valuable Service

    Recently I have been looking for some paid work. Things are quiet on my own ventures, with my partners and previous clients and so, as part of my strategy, I hit my last resort – the open market. And what I discovered scared me. Before I carry on , this is where I’m coming from: A […]

  • Is Your Company Broken?

      Many companies are broken – some deeply. Yet, many remain profitable – thanks to the evil of ‘maximising shareholder value’ – profits roll in, souls and joy roll out. Others busy themselves with the structural preoccupations of ‘a real business’ – plush offices, sophisticated internal systems and fancy titles. All these add to the […]

  • @Morrisons Customer Service: Fluke or Designed to Delight?

    As I was sifting through the data that Bizbuzz was providing about potential ServiceChat customers,  I came across Morrisons – a British grocery and supermarket business that has about 12% of the UK grocery market (source: Economics Help) I was looking at their ‘apology’ buzz – a tracking of how many apologies they are making […]