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@mhsutton

life. beyond 240 characters

@mhsutton

life. beyond 240 characters

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CustServ

@Morrisons Customer Service: Fluke or Designed to Delight?

mhsutton July 30, 2013 0 Comments

As I was sifting through the data that Bizbuzz was providing about potential ServiceChat customers,  I came across Morrisons - a British grocery and supermarket business that has about 12%…

CustServ

Why Current Ideas of Social Media Customer Service Suck

mhsutton July 22, 2013 2 Comments

Reach, responsiveness, engagement, resolution, impact, journey - these are all buzzwords in the brave new world of customer service meets social media. Undoubtedly, it has all the excitement of a first…

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On Suicide.

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There is no ‘We the people’

@mhsutton

life. beyond 240 characters

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