Read this before 'you eat your own dog food'
mhsutton It has always amused me when people – usually men – say their company or team ‘eats their own dog food’. It has always struck me as a very ‘macho’…
responsiveness
Why Current Ideas of Social Media Customer Service Suck
Reach, responsiveness, engagement, resolution, impact, journey – these are all buzzwords in the brave new world of customer service meets social media. Undoubtedly, it has all the excitement of a…