Tag: responsiveness

  • Read this before 'you eat your own dog food'

    Read this before 'you eat your own dog food'

    It has always amused me when people – usually men – say their company or team ‘eats their own dog food’. It has always struck me as a very ‘macho’ thing to say. I’ve searched for the origin of the phrase ‘ eat your own dog food’ – there seems to be a couple of […]

  • Why Current Ideas of Social Media Customer Service Suck

    Reach, responsiveness, engagement, resolution, impact, journey – these are all buzzwords in the brave new world of customer service meets social media. Undoubtedly, it has all the excitement of a first date – all that uncertainty of how to behave and what to say.  Despite being a new platform, the same rules  apply – being authentic, […]