Tag: values

  • ServiceChat is Live.

    I’m delighted to announce that I have now released the first public version of ServiceChat – the startup I am building to help businesses delight their customers with improved engagement. I say public, but I actually mean beta (which is public too). What is ServiceChat? The older I get, the lower my tolerance for terrible […]

  • Agile coach as recogniser of courage

    An Audience for Courage At my current client, we have a weekly Scrum Master Community of Practice meetup. This week on the agenda was an experience report proposed as the results of an experiment. So far, so good. I was sold on it – anything with experiment that didn’t involve animals and/or genitals was fine […]