The Art of Peeing Sitting Down
mhsutton It all starts in Germany A few years ago I spent a few weeks working in Berlin. The work was through the consultancy owned by my friends Marion and Andrea.…
2013
6 Weeks to Run My Next Experiment
The Story Whilst researching a post about Morrisons and its customer service on Twitter, I discovered that even though I could see all the customers that had an experience on…
Developer or Programmer? Why it matters.
For nearly 25 years, I have been writing some form of software code or another. For nearly twenty of those years I was paid to do it. When I started…
August 3: I Failed. Do, Learn, Adapt and Repeat Differently.
I am mothballing my ServiceChat startup experiment. After six months, I have to admit to myself that ServiceChat has no legs. People who I thought should be interested are not…
Cheap At Half the Price
By: Coffee Circle – CC BY 2.0 A couple of days ago, I walked into an outlet of a well known chain of Irish sandwich shops and ordered my lunch.…
@Morrisons Customer Service: Fluke or Designed to Delight?
As I was sifting through the data that Bizbuzz was providing about potential ServiceChat customers, I came across Morrisons – a British grocery and supermarket business that has about 12%…
Musing on Citizenship-as-a-Service.
I have a tax bill due. It is ‘tax on profits’ and while I have the money set aside to pay it, there is still a deep sense of hesitation…
July 23: A Change to Regular Programming
When I set out to build my startup in January, we moved to Spain to immerse in the culture, learn the language and extend my startup runway by 4 month.…
Why Current Ideas of Social Media Customer Service Suck
Reach, responsiveness, engagement, resolution, impact, journey – these are all buzzwords in the brave new world of customer service meets social media. Undoubtedly, it has all the excitement of a…
Wickedly witty caption seeks hilarious illustration for fun times.
I recently saw ‘Tangled’ – an animated movie of the Rapunzel story. Very enjoyable. As it often happens, a funny visual came to mind and an even funnier caption that…