Cheap At Half the Price
mhsutton By: Coffee Circle – CC BY 2.0 A couple of days ago, I walked into an outlet of a well known chain of Irish sandwich shops and ordered my lunch.…
customer conversations
@Morrisons Customer Service: Fluke or Designed to Delight?
As I was sifting through the data that Bizbuzz was providing about potential ServiceChat customers, I came across Morrisons – a British grocery and supermarket business that has about 12%…
Why Current Ideas of Social Media Customer Service Suck
Reach, responsiveness, engagement, resolution, impact, journey – these are all buzzwords in the brave new world of customer service meets social media. Undoubtedly, it has all the excitement of a…
July 9 – Back away from the code, slowly.
Every passing day re-affirms my fear. I have to back away from the code, close the IDE – quit doing what I love doing and start doing the other thing.…
Businesses apologising on Twitter – see anyone you know?
What is all this about? For the last few months , I’ve been working on my startup (ServiceChat) and trying to understand how businesses do customer service on Twitter. It…
May 31 – Talking to Customers is Hard
Yesterday So I’m trying really hard to chat with some people about the problem I’m trying to solve. My approach is to talk to my prospective customers’ customers – the…