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@mhsutton

life. beyond 240 characters

@mhsutton

life. beyond 240 characters

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CustServ

Cheap At Half the Price

mhsutton July 31, 2013 0 Comments

By: Coffee Circle - CC BY 2.0A couple of days ago, I walked into an outlet of a well known chain of Irish sandwich shops and ordered my lunch. As…

CustServ

@Morrisons Customer Service: Fluke or Designed to Delight?

mhsutton July 30, 2013 0 Comments

As I was sifting through the data that Bizbuzz was providing about potential ServiceChat customers,  I came across Morrisons - a British grocery and supermarket business that has about 12%…

CustServ

Why Current Ideas of Social Media Customer Service Suck

mhsutton July 22, 2013 2 Comments

Reach, responsiveness, engagement, resolution, impact, journey - these are all buzzwords in the brave new world of customer service meets social media. Undoubtedly, it has all the excitement of a first…

Startup

July 9 – Back away from the code, slowly.

mhsutton July 9, 2013 0 Comments

By: Pascal - CC BY 2.0   Every passing day re-affirms my fear.  I have to back away from the code, close the IDE - quit doing what I love…

Startup

Businesses apologising on Twitter – see anyone you know?

mhsutton June 19, 2013 0 Comments

What is all this about? For the last few months , I've been working on my startup (ServiceChat) and trying to understand how businesses do customer service on Twitter. It…

Startup

May 31 – Talking to Customers is Hard

mhsutton May 31, 2013 0 Comments

By: Geraint Rowland - CC BY 2.0 Yesterday So I'm trying really hard to chat with some people about the problem I'm trying to solve. My approach is to talk…

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What I post about

  • Being
  • Camino
  • Goodness
  • Humanity
  • Lessons
  • LinkedIn
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  • metaphors
  • Musing
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  • Twogs
  • Uncategorized
  • Unsorted Gems
  • Wellbeing
  • WorldAffairs

You Missed

Camino Humanity

I’m going for another walk. 

Being Goodness Humanity metaphors Wellbeing

On Suicide.

Uncategorized

Say your wishes out loud.

Uncategorized

There is no ‘We the people’

@mhsutton

life. beyond 240 characters

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