Cheap At Half the Price
mhsuttonBy: Coffee Circle - CC BY 2.0A couple of days ago, I walked into an outlet of a well known chain of Irish sandwich shops and ordered my lunch. As…
@Morrisons Customer Service: Fluke or Designed to Delight?
As I was sifting through the data that Bizbuzz was providing about potential ServiceChat customers, I came across Morrisons - a British grocery and supermarket business that has about 12%…
Why Current Ideas of Social Media Customer Service Suck
Reach, responsiveness, engagement, resolution, impact, journey - these are all buzzwords in the brave new world of customer service meets social media. Undoubtedly, it has all the excitement of a first…
July 9 – Back away from the code, slowly.
By: Pascal - CC BY 2.0 Every passing day re-affirms my fear. I have to back away from the code, close the IDE - quit doing what I love…
Businesses apologising on Twitter – see anyone you know?
What is all this about? For the last few months , I've been working on my startup (ServiceChat) and trying to understand how businesses do customer service on Twitter. It…
May 31 – Talking to Customers is Hard
By: Geraint Rowland - CC BY 2.0 Yesterday So I'm trying really hard to chat with some people about the problem I'm trying to solve. My approach is to talk…