Businesses apologising on Twitter – see anyone you know?
mhsutton What is all this about? For the last few months , I’ve been working on my startup (ServiceChat) and trying to understand how businesses do customer service on Twitter. It…
data
May 28 – Data is Fascinating
Yesterday I think I’m back in my stride! Having got bizbuzz online, the data is flowing straight out of Twitter, of businesses that have the problem ServiceChat is designed to…