Tag: data

  • Businesses apologising on Twitter – see anyone you know?

    What is all this about? For the last few months , I’ve been working on my startup (ServiceChat) and trying to understand how businesses do customer service on Twitter. It has been a fascinating endeavour – it still is. I’ve learned so much  – mostly how not do it – but also seen some amazing […]

  • May 28 – Data is Fascinating

    Yesterday I think I’m back in my stride! Having got bizbuzz online, the data is flowing straight out of Twitter, of businesses that have the problem ServiceChat is designed to solve.  I’m getting the metrics to use in the conversation with these prospective customers. It is providing amazing clarity and insight into the problems and […]