@mhsutton

heart.head.work.life

Author: Mike

  • Want 30 days of free #agile #coaching for your team? Help me on my project and it's yours. Pls Share.

    By: Andreas Klinke Johannsen – CC BY 2.0

    A little about me?

    I’m Mike Sutton – a deeply experienced agile coach with a background in development. I have built products, led teams and small companies, consulted with some of the biggest enterprises and helped  dozens of  teams and hundreds of  people to work more effectively. I tend to focus more on people and outcomes than on process and output and seek to leave places more joyful than I found them. Check me out on LinkedIn to find out who I’ve worked with or book a conversation with me  and I’d be happy to answer any questions you have.

    I need your help

    After over seven years of coaching enterprises of all sizes – usually on site for periods ranging from a few weeks to many months – I have become convinced that this is not the most effective model to help people genuinely learn and make sustainable positive changes to how they work and think about work.

    Whether you are a big 20,000+ employee organisation or a small ten person team – I don’t believe this model of concentrated transformation or ‘shock’ coaching actually helps deliver sustained positive outcomes.

    Here are 5 of the biggest reasons I don’t believe this is a model for sustained change:

    1. Cost: hiring a consultant coach is expensive – sometimes very expensive. It can run into tens of thousands of dollars for just one coach. When you multiply this by a few coaches on a large ‘transformation’, it gets crazy costly.
    2. Negatively disruptive : the cost also drives an unhealthy level of disruption. The unspoken sentiment is ‘Mike is here, the meter is running, drop everything now to get his help’. This has the effect of creating a pressure cooker situation that hardly encourages the learning that we want.
    3. Learning is rushed –  most enterprises I have worked with seem to consider a transformation to be a ‘project’. They’ll hire a coach and once the agreed period has passed, they will be ‘agile’. This is an unreasonable approach. The essential elements of making small changes, reflecting on the results, adjusting the next set of experiments all take time – they cannot be rushed. But because the meter is running and the costs are high, the journey is rushed and often abandoned because the learning has not been given a chance to stick.
    4. It wastes my time and your money: there are times when a coach must do nothing. Times when the organisation must do its own heavy lifting. Most organisations I have coached have expected me to still be on site even when it is counter productive to their learning and erodes their ability to stand on their own.
    5. Poor ongoing support: I see many companies that paid money to have their employees trained and certified. Some might even have hired a coach like me on site to do some work. But once the training is over and the coaches leaves,  their Scrum Masters, Product Owners, developers and even management are left with little or no ongoing support. It soon returns to business as usual because there is no one to help them stay focused or to whom they can turn for help with the next steps – at least not without another large cost. Some might create an internal coach role to keep improvements going – but in my experience the key ingredient of objectivity and honesty often get lost over time because of internal politics and familiarity.

    I need your help to make this better.

    I’m working on a project to help and support people in maintaining a sustainable pace of continuous improvement and learning. To do this,  first I need to really understand the problems facing people who are trying to apply an agile approach with very little support. I want to understand what the barriers to support are and experiment with ways to remove them.

    My offer to you

    If any of the following apply to you:

    I am in management struggling to understand how agile should be working for me and my organisation, my role in it and what should I be doing next

    I am in a team that is seeking ways to improve our outcomes and how we collaborate and learn;

    I am a Scrum Master or Product Owner feeling isolated, unsupported and outnumbered;

    My organisation claims they are doing Scrum or are agile – but it’s all wrong and very frustrating. We could do with some help.

    I am a C-Level executive with people in my organisation that fit the above and I want to help make it better.

    Then I would love your help on my project.

    I am offering to personally coach five lucky groups remotely  free of charge for 30 days.

    Each group will enjoy great benefits including having:

    30 days of remote access coaching available to anyone in your organisation. This could be ongoing coaching of Scrum masters as they perform an incredibly difficult role or mentoring Product Owners in keeping a vision shared and relevant and maintaining a healthy backlog. It could be starting from scratch with setting a strategic direction with the inclusion of your entire organisation or helping established teams get even better.

    A skilled facilitator  – to help you and your organisation rediscover how to collaborate transparently and effectively so that you can finally start to address all those issues that affect you all.

    An untainted observer – to help you with my objective observations untainted by any political influence.

    An improvement partner – to help work through those tough problems and help you find your own way through them. From vision to delivery and everything in between.

    Access to lots of games, practices and experience –  to help your teams improve their capability to reflect, experiment and collaborate and to deliver product and learning more sustainably.

    Help to start and grow your communities of practice  – to help sustain an almost permanent and continuous state of learning.

    Support when you need it – it is not in the interest of self-sustainability that a coach is there for everything you do – this is a journey where  you will ultimately outgrow a coach. But at every step where you falter, you will have my experience, expertise and network  to overcome it.

    What’s the catch?

    I am usually paid thousands of pounds/dollars to offer my expertise and experience to help teams and organisations improve. I’m making this offer absolutely free of charge – gratis!

    While I will not charge you for my remote services, this offer is not free – I am offering this in exchange for learning!

    I want to learn how the remote coaching experience works for you, specifically:

    1. To what extent does having unrestricted remote access to independent and experienced expert improve the outcomes for agile teams and their management?
    2. How much expert access is “just right” to keep continuous improvement at its highest sustainable pace?
    3. What is the most effective kind of access and for what kind of situations?
    4. Can the business value of remote strategic coaching be measured?
    5. If, given affordable access and no-pressure, will the individuals in an organisation use the help that is offered? What will it take for the organisation to support it?

    That’s it. I coach you remotely for free , you and your organisation improve and have a great basis for continued improvement and I get to learn to what extent this can be done remotely. Want free agile coaching for 30 days? Sign up now.

    How it works

    1. If I haven’t worked with your group for 6 months or more, we are best to start with 2 days on site where I meet your group –  the teams and individuals – and we work together on what we want out of this. We’ll come up with goals and a near term starting plan to reach them. We’ll setup a review cadence and start working on the items on the plan.
      This on-site time will be expenses only – so you cover the flight, accommodation and meals. I won’t charge you for my time.
    2. After the 2 days on-site, I leave and we continue the work on the plan remotely  – adjusting it as we learn more. We will collaborate using every remote channel available to us – video, screen-sharing, email and phone calls – perhaps even an interactive whiteboard!
    3. After 30 days, we end the partnership happy, we would both have learnt a lot and have actionable data to fuel improvement.

    Does this sound doable for your organisation? Let’s try it together..

    My ideal group

    • Are based within 7 hours of GMT+1  –  so  Europe, east coast USA, middle East and Africa are all in!
    • Are not larger than 400 employees. For huge companies, this refers only to the size of the group that will be using my offer.
    • Are building any product – software or otherwise.
    • Are in whatever stage of adopting an agile approach.
    • Are committed to improvement and are open-minded enough to try this.

    Does this sound like you? I need just 5 – be one of them, sign up now.

    What you need to do now

    Places are limited. Once I find 5 groups willing to help with this, the offer will close and you will have missed the opportunity. 

    If you feel this opportunity would suit you and your organisation and you are willing to help me learn – get in touch now – there is not a minute to lose.

    Finally , as a personal favour to me and your contacts – please share this.

  • Why @whatsapp just became one of my favourite companies and I don't even use their software.

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    Image courtesy of Whatsapp

    I’m getting old.

    I don’t hanker after gadgets as much as I used to and I’m not connected to the latest app fads. Plus I wear crocs.

    But I read this blog post from the founders of WhatsApp –  a mobile app that lets you doing instant message to anyone in the world for free. As apps go – it is not very exciting for me. I’ve written a few myself and to be fair that space is very crowded. Yet they are loved by their users (my daughters and my sister at least) because they have a great product that they love and it shows.

    What made me so totally love this company though is not its product or it huge user base but a glimpse into the fabric of the character of the company.

    They don’t sell ads because for the same reasons that I will never sell ads on any application that I build. I especially love them because they were gifted with the ability to articulate their reasons so eloquently.

    I’ve never completely understood advertising because fundamentally I think people search for what they need. So really what we could do with is better searching – easier ways to pull and not more places to have things pushed at one. Perhaps the most insidious aspect of advertising is that users become the product – eyeballs to be bought, sold and ad-sensed. That really grates me.

    Advertising and the satellite industries around it seem to run the world. I wonder how it might change.

    So – thank you Whatsapp – from one maker to another – keeping fighting the good fight and doing good work.

  • Just so you know – #agile training is *not* coaching.

    I’m noticing a rather bizarre thing happening in the agile services space. Trainers – certified or otherwise – are increasingly adopting the ‘Agile Trainer/Coach’ title.
    In my experience, trainers are not naturally coaches. I understand one reason why – it makes them more marketable, especially in a market that is full of ‘professionals’ seeking quick fixes and silver bullets to deeply flawed organizational problems.

    Now, I’m not saying a person cannot be both – I just question the effectiveness of either – particularly the coaching – if said person has been peddling the same content repeatedly over a few months/years. Where is the learning for them, where is the problem solving that leads to knowledge that leads to something they can use to help others through a muddle?

    I’ve coached over 100 teams over the last 7 years and the more coaching I do, the more I appreciate what a coach does. It is to bring a different perspective to the problem. A perspective informed not simply by the dogma of one framework or methodology – which trainers are great at -but the collective screw ups and successes of the their past experiences made sense by deep and constant reflection. Advice, support and counsel is imparted with honesty and deep empathy. A coach is in your problem with you, but not off your problem. Think about that!

    I write this because I value coaching above training and I do not want to see the practice fall into the abyss of uselessness and corrupted definition.

    Coaches are there to walk your journey with you – not every step but certainly every step where you falter. Coaches are there to help you become stronger in your practice. They are there long after the nonsensical idealism of training has worn off.

    What has your experience of training been?
    Have you experienced having a good coach work to help you and your team/organisation deliberately improve? What challenges did you observe, how did you address them?

    I’d love to hear your experiences – good/bad/indifferent.

  • What happens on #Twitter when someone like #Mandela dies

    I was going to title this post – ‘What billions of silent voices screaming at the same time look like’ – but it seemed too dramatic.

    As I was about to release the pre-beta of my new app Hashies, the news came on the wire that Nelson Mandela had died. I wasn’t particularly shocked – more relieved actually. I do feel like I have lost a beloved grandfather – I think most of the world feels the same. But in the last few months, the situation around him and the media frenzy was grotesque to say the least. I wished nothing more than a peaceful passing on for Mr Mandela and when it came I felt only relief and gratitude for a beautiful brave life.

    Hashies tracks what people are saying on a hashtag in near real time. Given the news, ‘#Mandela’ seemed the way to go. Before I heard the news – it was going to be ‘#JustinBeiber’ – glad it wasn’t!

    Enough said, here is what it looked like.

    And just to be sure – there is no one quite like Mr Mandela. And there is unlikely to ever be. RIP Madiba.

  • Awesome parking service at Malaga airport. Love this crew! /cc #shoutout @1_parking

    Parking_Malaga___Malaga_Airport_Parking__Malaga_Train_Station__Malaga_Seaport

    I had to park my car for a week whilst I was away in the UK recently. It would have cost me €75 one way for a taxi and I thought it would be cheaper to park my car for a week. I wasn’t prepared how great a deal I was about to get!

    After a quick google search, I discovered 1parking.com and frankly I was a little skeptical of how good their service would be. Meet me at the airport, park it for a week, return it clean and for only €38 – fuggedaboutit! I booked them online and got the email with details of the service and the meeting time etc.

    Well, I was blown away. The driver met me at the terminal building at the agreed time, she spoke English and was really friendly. After a quick check round and signing the contract -at which point the car is covered by their insurance! The lovely lady drove off with my car and that was that. Fast forward a week and I called them after we landed as instructed – from the baggage belt – and my car was waiting at the same meeting point. Safe, clean and ready to rock!

    What I love about these guys is that they deliver what they promise and they  do so whilst being flexible and friendly. Of course their prices are keen  – but most of all I love the convenience and the service.

    How is this for clever? Turns out they can do a range of mechanical bits to your car whilst it’s parked up – oil changes, servicing and even put it through its annual inspection (the Spanish equivalent of the UK MOT test). How wonderfully simple and sweet is that?!

    Frankly it’s a service I would steal and try and do myself – imitation is the highest form of flattery!

    Perfection Game:

    With 10 being perfect, I would rate them 9/10.

    To get to a 10, I would suggest a native translation of their site into English (now it doesn’t read very well at all) and support for French, Danish, German and other European languages (natively translated of course). That would make them the awesomest car parking service ever!

    Why share this?

    Because I want to see more of these kind of businesses – that are dedicated to great service and offer awesome convenience. Celebrate what you love so you can get more of it. Simple. I get no financial gain out of doing this. Sharing is its own reward.

    What businesses have delighted you? I would really love to hear about them – wherever they are in the world.
     

  • #Google is stalking me. Online advertising is ready for another disruption.

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    I searched for the ASUS Eeebox on Amazon and now I’m being stalked everywhere, and twice on the same page. Wow – what would be worse than this is if I bought the device and Google was still stalking me. Advertising has to be more subtle and more intelligent than this.

     

  • 10 #problems I need your help in understanding better.

    Mike_s_Problems_and_Ideas___Trello

    I’d really welcome your help to validate some problems I see in various spaces and that I think I might have an idea to help solve. Whatever seems to have some promise will go into the next stage of me (with your help) trying to build something viable.

    To be honest the ideas came first and I had to retrace my steps to get to the original problem – it’s a habit I’m trying to break – because I might be better lingering on the problem first without really forming a solution just yet!

    Why Am I Sharing These?

    Because I need help and more importantly, I don’t want to waste my life solving problems no one cares about.

    Because I am not afraid of sharing any of this, on the contrary I welcome you to take from them as much as you want, be inspired and inspire others still.

    Because I invite collaboration – if you feel drawn to any particular problem and would like to be part of solving it, then let’s do it together.What a better story to tell the grandchildren (Mike and built this amazing thing vs I stole this idea from Mike and shafted him royally!)

    Because 100% of nothing is nothing.

    5 Things To Do Next

    1. Join  Trello, join Mike’s Problems and Ideas board (it looks just like the image above) – Sign up is free and super easy.
    2. Browse the problems in the ‘I want to fix…’ column and add comments. Tell me how might I better understand this problem, what am I missing. I would appreciate more of the problem and less of the solution 😉
    3. Vote for the problems you love using the ‘Vote’ button. The ones with the most votes will likely get built.
    4. Subscribe to the problems you want to keep updated on, just click on the ‘Subscribe’ button.Finding_great_music_based_on_music_that_I_love_the_sound_of._on_Mike_s_Problems_and_Ideas___Trello-11
    5. Share this – if you know anyone who would can add value to our understanding of the problems – invite them to join – the more the merrier.

    This is just the beginning – start your own Trello board of problems or let me know what ones you would like to add and we can make that happen too. Let’s fix as many as are worthy!

    Stay joyful!

     

     

  • @kevindewalt says passion is the fundamental key to #startup success and I agree

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    Kevin Dewalt – a really awesome startup investor and mentor and all round nice guy emailed me today about some of the lessons he has learned from offering his free advice service to over 150 founders.
    Having spoken with, and shared stories of success and failure with so many founders, Kevin surmised that passion about the space that your startup is operating in is the fundamental key to having a successful startup. Basically if you don’t care about the people in that space and care deeply about helping them solve their problems, you’re going to have a really tough time making it work.

    I absolutely agree with Kevin. I believe that passion is the fuel that sparks your curiosity and keeps you interested. It is the energy you call on when you are at your wits end. It is what makes you ask the questions others don’t. It is perhaps also what makes your failures hurt more deeply and hopefully what re-invigorates your recovery and success.

    So now I use a passion test to filter the many ideas that I am lucky to have. If I genuinely don’t feel passion for the people the idea is designed to help, I ditch the idea – instantly. Sure, some ideas tease me a little longer and I dig deeper to see if something ignites that passion. But they still get tested.

    What I am now seeing is that I actually have lots of excitement rather than a deep passion about many ideas and problems – a lot less passion than I thought I had. That’s the trouble with excitement – it passes very well for passion in the first few days of an idea. It’s kind of lust vs love!This is great insight because it also leads me to explore more deeply what I am truly passionate about.
    What are you passionate about? Whose problems do you want to help solve?

    BTW – if you are new to startups and need some really insightful and relevant knowledge, I can highly recommend Kevin’s blog and his free advice sessions. Tell him I said ‘Hi’.

  • Would you recommend a company you've worked or are working with to a friend?

    By: Stewart Black – CC BY 2.0

    The world seems all skewed to the ’employer’ – clearly because they are doing all ’employees’ a favour by hiring them 😉

    But seriously though, I think it is high time that people looking for work should be able to easily search organisations seeking people to work with using recommendations, endorsements etc. to determine if they would really want to work with them. If social media is going to make a difference, it surely should start in the world of work.

    I would like to disrupt how people find work because I deeply believe this skewed world is keeping the world of work soulless and joyless. And that sucks, let’s change it.

    As I start to explore this, I’d like some help to understand how people feel about the organisations they work with and whether they might even want to work with organisations that their friends work with.

     

  • 10 things I learnt from being off the Internets for 30 days.

    By: Parke Ladd – CC BY 2.0

     

    I took 30 days off all social media and most of the distracting internet. That really meant – no Twitter, no Facebook , no LinkedIn and most news sites were off. The only things in were Github and stackoverflow and a handful of other sites directly connected to my work.

    Here are some insights from my time away:

    1. The first 3 days were the hardest.
    2. I had a habit – who knew! Checking my timeline and Facebook updates within 2 minutes of waking up is WTF!? This habit is really about my needs to learn and to feel part of a community, to be an audience for others and to have an audience for my ideas too.
    3. Deleting Twitter and Facebook apps on my phone and my laptop were essential to breaking the habit!
    4. Not checking Twitter and FB the first thing after I wake up gives me more time to cuddle my wife.
    5. My internet of everything is actually pretty small. The internets is vast but actually I only visit 5 to 12 non-work related sites a day. Mostly news and startup blogs – a miniscule percentage.
    6. I use my mobile mostly for Twitter, FB and email. With 2 switched off and the last on essential service only, I really didn’t need the expensive plan or expensive phone.
    7. Having a great interaction on Twitter or FB does not mean I actually like the other person or they like me or we will every be friends. It is a mirage of a relationship and it was rewiring my brain. There is more to a person than their tweets or Facebook updates. Without knowing this person, my brain fills in the blanks based on their tweets. If I like their tweets, chances are I like them and vice versa. This emergent behavior is pretty concerning, I am making value judgements based on very little data.
    8. I get a lot more done without all that Twitter and Facebook checking or updating – at least once I got my head away from thinking about going on them.
    9. I didn’t miss how I was using Twitter and Facebook. I think there is a better way to use both that gives me and others far more value. The really interesting conversations I wanted to have need more than a tweet. They need some thought, perhaps a blog post (more than 140 characters) and some conversation. I think this is where the power of Twitter really is. What I really missed was TED. I think it’s awesome and I need to keep watching – just a little less.
    10. Twitter and Facebook as I currently use them are not very useful to me. Moderately entertaining maybe, but not really useful. A useful network is more than people –  it needs purpose. Twitter is a channel –  a pretty meaningless one for most of the time until someone gives it substance and context – like an Arab Spring.

    What Next?

    There’s no denying that there are some interesting conversations to be had on Twitter and Facebook and over the last 4 years of using both I have had lots of conversations with lots of seemingly interesting people. But those conversations have overwhelmingly been shallow and throw away. If I consider the time I spent on Twitter as an investment, the returns are pretty low. So I’ve decided to significantly limit the time I spend on it even just having it running in the background.

    Check in a couple of times a day

    So I won’t be running Twitter whilst I work, it’s way too distracting. In fact I shall be using the cool OSX Mavericks feature of ‘Do Not Disturb’ to make sure all notifications are muted.

    Since I work with a timer utility and my working day is divided into timed units, I’ll simply add a couple of 5 minute slots in the daily routine to see what interesting things are going on, reply to mentions or queue up longer post-replies on my blog. This goes for Facebook too and for the TED talks that I watch.

    Less social distraction. Blog more about what I care about.

    One of the things I really love about being on Twitter are the thoughts that the tweets I read inspire. What I really want to do is to reply deeply but the medium does not allow this. So I will blog a little more rather than tweet and post the blog as my response to those tweets. If the conversation is to continue it will need to do so on my blog site in a much easier to follow thread.

    I would highly recommend taking a break from all things connected – you get more of your life back. Your real life –  the one with people and feelings and stuff. You also get your time back – to think, make and do versus simply being titillated by cute cats and clever 140 character quips.