What you get when you make smart people do stupid things
mhsutton This post is a little overdue. I promised my daughter I would post her experience as she described it to me and here it is. My daughter Brianna is 16.…
2013
An Experiment for Good.
This weekend I’m taking a break from ServiceChat. I’ll hang out with my family and go to some friends on Saturday for a BBQ and on Sunday, we’ll head to…
There is no room here for your anger.
I had a funny experience last night. Not funny “hahaha”, more funny “wow that’s deep!” Here is what happened. I had put my sons to bed and a few hours…
June 20 – Mikey's back!
The last 13 days Q: Does a daily blog have to be done every day? A: Not when it’s @mhsutton’s blog – obviously. So much has happened in the last…
Businesses apologising on Twitter – see anyone you know?
What is all this about? For the last few months , I’ve been working on my startup (ServiceChat) and trying to understand how businesses do customer service on Twitter. It…
June 7 – Dizzy with pivots.
Yesterday(and the previous 2 days) The last few days have been like driving in a tunnel, with occasional pauses to check the map. Sometimes where you want to is actually…
A Dog Has Died
A dog has died I buried him in the garden next to a rusted old machine. Some day I’ll join him right there, but now he’s gone with his shaggy…
June 03 – Plod on dear boy, plod on.
Yesterday I’m finally resigned to the realisation that I won’t be an overnight sensation ;-). At this point, the core of my strategy is plodding on – persevere through the…
May 31 – Talking to Customers is Hard
Yesterday So I’m trying really hard to chat with some people about the problem I’m trying to solve. My approach is to talk to my prospective customers’ customers – the…
May 30 – It's Been Emotional
Yesterday Watching the data stream in and seeing the emotions and needs that generated it has itself been really emotional. On one hand, frustration that so many people who use…