Cheap At Half the Price
mhsuttonBy: Coffee Circle - CC BY 2.0A couple of days ago, I walked into an outlet of a well known chain of Irish sandwich shops and ordered my lunch. As…
@Morrisons Customer Service: Fluke or Designed to Delight?
As I was sifting through the data that Bizbuzz was providing about potential ServiceChat customers, I came across Morrisons - a British grocery and supermarket business that has about 12%…
Musing on Citizenship-as-a-Service.
By: The Laird of Oldham - CC BY 2.0 I have a tax bill due. It is 'tax on profits' and while I have the money set aside to…
July 23: A Change to Regular Programming
By: Jason Rogers - CC BY 2.0 When I set out to build my startup in January, we moved to Spain to immerse in the culture, learn the language and…
Why Current Ideas of Social Media Customer Service Suck
Reach, responsiveness, engagement, resolution, impact, journey - these are all buzzwords in the brave new world of customer service meets social media. Undoubtedly, it has all the excitement of a first…
Wickedly witty caption seeks hilarious illustration for fun times.
I recently saw 'Tangled' - an animated movie of the Rapunzel story. Very enjoyable. As it often happens, a funny visual came to mind and an even funnier caption that…
To Blog or Not To Blog
By: Patrick Hoesly - CC BY 2.0 As I explore the social media customer service space - trying to discover and connect, I am learning quite a bit. Should…
July 18: A Mixed Bag
By: crabchick - CC BY 2.0 Not sure what to make of this week. It's a bit like being in the Tom Hanks movie 'The Terminal'. I'm stuck but actually…
Why I am Cancelling My 10+ year Skype Account
TL;DR This is a notice to my Skype contacts: Skype (and others) have been spying on their users on behalf of the United States security apparatus for a long time.…