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What Does Being A 'Startup Founder' Mean to Me?
Over the last few months that I’ve been building my startup (ServiceChat – a platform to help businesses have better conversations with their customers on Twitter) – this topic has been my constant companion. I am continuously discovering what it means to me to be a founder. There is no job description, no employee […]
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July 18: A Mixed Bag
Not sure what to make of this week. It’s a bit like being in the Tom Hanks movie ‘The Terminal’. I’m stuck but actually while I’m in this state of suspension there are really interesting things happening, but mostly I’m still stuck. Unlike Tom Hanks, my becoming unstuck is in my hands, I just don’t […]
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July 12: Traction not tractors
Traction is vital, getting early customers to commit to using what I’m offering is very important. Both are vital and important for my finances and startup growth, sure – but mostly for my sanity. I’m a maker and an artist. I make the art that is in my head. Many of the things I make […]
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July 8 – Working hard, differently
My last post was about 2 weeks ago and you might have wondered where I disappeared to. Well, I’ll tell you. I was feeling very disheartened about the lack of traction with ServiceChat. So I took some time away from ServiceChat – maintaining focus when you are down is hard, but it is […]
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June 26 – Disheartened
I’m sitting here not really wanting to do anything else but code. I know it’s wrong – I’ve built something I passionately believe is valuable but not getting to even talk to the people I believe it is valuable for is deeply disheartening. It doesn’t mean ServiceChat isn’t valuable (I honestly don’t have enough data […]
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June 20 – Mikey's back!
The last 13 days Q: Does a daily blog have to be done every day? A: Not when it’s @mhsutton’s blog – obviously. So much has happened in the last 13 days, I don’t really know where to start. I’ve been away because I’ve been a little discouraged with the progress of ServiceChat (no, I […]
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June 03 – Plod on dear boy, plod on.
Yesterday I’m finally resigned to the realisation that I won’t be an overnight sensation ;-). At this point, the core of my strategy is plodding on – persevere through the mud that lies between me and triumph (or at least the next mountain!) and have fun in all that squelchy goodness! So here is […]
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May 31 – Talking to Customers is Hard
Yesterday So I’m trying really hard to chat with some people about the problem I’m trying to solve. My approach is to talk to my prospective customers’ customers – the ones that have the enquiry/frustration/need they want addressing. It should be easy, right? It would appear not so. What could be easier – I know […]
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May 28 – Data is Fascinating
Yesterday I think I’m back in my stride! Having got bizbuzz online, the data is flowing straight out of Twitter, of businesses that have the problem ServiceChat is designed to solve. I’m getting the metrics to use in the conversation with these prospective customers. It is providing amazing clarity and insight into the problems and […]
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May 10 – My Keel Is Evening Out
Yesterday Really challenging day, huge range of emotions but perhaps necessary. Mostly I am: Glad my routine is settling down and more that I am really enjoying it. Glad I got feedback from my friend and ServiceChat early adopter on my landing page. It was awesome feedback and the mods really enhanced it. Sad that […]