Tag: planning

  • Planning a camino for a busy guy and his 31kg dog

    Planning a camino for a busy guy and his 31kg dog


    This post was written by Maria J Bellido.
    Maria is an awesome Virtual Assistant who helped Mike plan his Camino. She is super organised and a great executioner of plans and a fountain of creative solutions to seemingly impossible problems. Maria speaks 5 languages and lives in Zaragoza, Spain.


    First of all, I need to thank Mike (and Maya)  for this challenging opportunity.  Walking El Camino de Santiago Norte with Maya really makes a difference!.

    Although I began my planning duties in a quite common or ordinary way, I quickly realized that Maya, a 30kg dog, had the starring role in all this walking experience.

    No Room At the Inn for Pilgrims’ Dogs

    WhatsApp-Image-20160427There are many blogs sharing a few experiences and I only have to agree with one statement.  Most of the “albergues” – the hostels catering to the pilgrims – are not open to host dogs.  They have tons of excuses to say no, even when I only focused in “casas rurales” with plenty of space to camp.  They argued that they also had (barking) dogs that disturbed pilgrims during their restorative sleep hours.

    After contacting a few of them, I thought it was better to change my mind and start looking for camping places that welcomed Maya.

    And issues came up again! Some of the areas Mike and Maya will be walking through are quite small villages, nearly deserted, where only elderly retired people live and campings prefer to chose touristic areas, close to the beach.  A good example could be Lezama, 2406 inhabitants.  All the camping areas are located at a reasonable distance… with a car… and the purpose of El Camino de Santiago is walking, right?

    When all the ordinary options seemed to be too complicated, some other options appeared.  Thanks to the magic and fascinating world of new technologies, there are new startups that are putting together all the dog friendly hostels and hotels in Spain and other European cities.  After a good research it looked like the most convenient option was in Portugalete or Bilbao.

    For the rest of the waypoints on Mike’s walk where official camping options have been nearly impossible, I guess wild and discrete camping becomes an alternative. But sshhh! Let’s keep this between you and me!  

    Not Planes or Trains, just Automobiles

    Maya’s accommodation was not the only challenge.  

    Mike wanted to drive from Granada to Irún, park the car there, walk El Camino, rent another car to return to his starting point and then finally drive back with the initial car back home.  Complicated, right?

    We quickly eliminated trains and planes as options for Mike to get from Granada – in the south of Spain – up to Irún in the North. Most regional plane operators don’t allow animals in the hold on domestic flights and for the ones that allow pets on board – they have to be small pets (less than 12kg) and have their own rigid travel carrier. The train regulations were not much help either.

    While I was researching car options, I confirmed that whilst Irún is a fantastic place for transport companies operating in Spain and France, it is not a target place for rental car offices.  All of them chose Hendaye instead.  Although the walking distance between both places is just 4,6 km, we shouldn’t forget that we are crossing the French border.  And you know how expensive it is to leave your car in a different country, right?

    After a funny chat with Mike, we thought that a good choice would be changing the initial route.  He will now be walking from San Sebastián to Santander instead.  Another good reason to change the initial destination is that we couldn’t find reasonable options to rent a car in Laredo to come back to Irún. Santander is a bigger place with sort of a world of possibilities.

    If you are planning to walk El Camino de Santiago Norte on your own without the company of your dog, you have tons of opportunities to find affordable accommodation at albergues, sharing cars or travel by train, bike or plain.  Anyway, nothing is impossible and I think this experience (both walking and planning) will be a good one to remember.

    And please, do not forget to join and donate to Mike’s cause here and share your thoughts!


    Photo by yoppy

     

  • June 26 – Disheartened

    By: Tom PurvesCC BY 2.0

    I’m sitting here not really wanting to do anything else but code. I know it’s wrong – I’ve built something I passionately believe is valuable but not getting to even talk to the people I believe it is valuable for is deeply disheartening.
    It doesn’t mean ServiceChat isn’t valuable (I honestly don’t have enough data to answer that). It just means I suck at knocking on doors.

    So here is my check in:

    • Mad that my reach outs to the individuals in companies, that I have identified have a need and a hunch that they give a damn, has not provided the access I was hoping for. Both those hypotheses remain unresolved.
    • Sad that I’m facing this whole thing alone.  I have advisers, family and friends but no one really in the space with me. I am resistant to going out and finding a co-founder, much rather they found me.
    • Glad that this emotion is strong and empowering – in a weird way – it is sparking a survival instinct in me.
    • Mad that my spanish conversational meetup (intercambio) was so difficult, it seems the more I know (vocabulary and rules of structure) the less I am able to apply.  Rules as binds, who knew!
    • Mad I feel so mad.
    • I’m grateful for perspective, without it I would think my problems were the most important in the world. They are not. I have options.

    I’m still in.

    Improve On…

    Getting back to my routine – I seem to fall off it when I get emotionally weird, yet ironically it is what gives me a way back to form.
    Being courageous and picking up the phone to call people and arrange conversations. Enough hiding behind emails!

    Today

    Start my ‘insights’ series on the ServiceChat blog – where I share what the data from bizbuzz is telling me (and has told me).

    Get back on track with Duolingo – I’ve decided to focus on this as vs split my time between it and Rosetta Stone (which is good also, but not as effective for me).

    Blog, blog, blog.

     

    The Trello board…(more or less unchanged)

    Screenshot_20_06_2013_14_22

     

    What does it all mean, really? 

  • June 7 – Dizzy with pivots.

    By: ChadicaCC BY 2.0

    Yesterday(and the previous 2 days)

    The last few days have been like driving in a tunnel, with occasional pauses to check the map. Sometimes where you want to is actually a bloody long way away!

    All this grind has yielded a bunch of exciting potential pivots – bizbuzz as a data visualisation tool for businesses and opportunities to use it to encourage business to explore ServiceChat.  All this is rather cryptic, I know, as they become clearer , I’ll share more.

    So here is my check in:

    • Sad that I’m not getting the level of end-customer conversations as I want.  I feel that this is vital validation I am missing. Plod on.
    • Sad that my consistency with language study is dropping. Sad that even though I attend at the scheduled time, I’m not present.
    • Glad that both my advisors were excited about the work I had done to find valuable customers. Their insights about other potential uses of the tech is hugely encouraging.
    • Glad I have decided that ServiceChat does not really support a freemium model and making plans to change this.
    • Glad I decided to go to the beach with my family yesterday, taking a break help reinvigorate me and revitalise my relationships. More memory making.
    • Delighted that I was accepted to blog for  FounderSync , it will be the bulk of my startup experiences.
    • Glad I blogged about one of my favorite poems: ‘A Dog Has Died’
    • I’m grateful for what I don’t know.  It is the foundation of my curiosity.

    I’ve got a stonking cold, but I’m  in.

    Improve On…

    Being present in my scheduled activity   

    Today

    Complete a spike into making bizbuzz more of a public tool.
    Work on a biz model canvas for bizbuzz, to explore how it might work as a pivot.
    Talk to more of the end customers that I am discovering for ServiceChat

     

    The Trello board…(a slight expanded version)

    Screenshot_07_06_2013_12_59

     

    Remember your limits. Seek to extend them, but remember them.

  • June 03 – Plod on dear boy, plod on.

    By: Jeremy StarkCC BY 2.0

     

    Yesterday

    I’m finally resigned to the realisation that I won’t be an overnight sensation ;-).  At this point, the core of my strategy is plodding on – persevere through the mud that lies between me and triumph (or at least the next mountain!) and have fun in all that squelchy goodness!

    So here is my check in:

    • Glad I had a wonderful weekend with my family. Their energy reinvigorates me when I need it the most.
    • Glad I added averages to bizbuzz, makes interesting dimension to the per customer numbers. There are businesses out there apologising an average of 10 times a day on twitter. Most offer no real alternative to their traditional channels for people to get real help for the things they apologise for. Perfect ServiceChat customers!
    • Delighted that just after I moaned about customers not choosing to talk about their experiences, I noticed 3 replies agreeing to my invitation to have a conversation.  Yay!
    • Glad that using ServiceChat as the platform to have those conversations shed some light on some usability issues.
    • Mad that despite feeling more toned, stronger, fitter – the scales are not budging.
    • Glad that I spent  a few hours over the weekend fixing them and voila, chat notification is in-place and working well.  Some new learning about pub/sub tech was gained. Awesome.

      Screenshot_03_06_2013_10_48
      Simple notifications
    • Glad the I applied to be a guest blogger on FounderSync , I hope they say ‘Yes’.
    • I’m grateful for water. We take it for granted, but it is singularly the most valuable thing we have on our Earth and we would be extinct within months without it. I start my day drinking 2 glasses of it and instantly my brain is calmed. Do yourself a favour, drink more of it and help to make it available to more people.

    I’m muddy and I’m  in.

    Improve On…

    Keeping my inbox < 10 (I did inbox zero, < 10 is more challenging!)

    Take more walks. Pinos del Valle is truly beautiful.

     

    Today

    More customer chatting, more warm intro requests (2/3 of my last ones came up trumps).  I have 15 pretty good leads.
    This experiment (how many warm intros can I get from my current network via Linked In) is showing that my current network is really not as diverse as I thought it was.  Mostly agile, tech people!  Time for LinkedIn inMails.

    I feel a real need to blog one of 3 titles – ‘I’m mad about Youth Unemployment’, ‘Real Men Pee Standing Up’ or ‘Enough about Zappos already’.  If you have a strong preference for any of these, ping me and I’ll that one.

     

    The Trello board…

    Screenshot_03_06_2013_10_48

    Do what you love and never apologise for it.

     

  • May 31 – Talking to Customers is Hard

    By: Geraint RowlandCC BY 2.0

    Yesterday

    So I’m trying really hard to chat with some people about the problem I’m trying to solve.

    My approach is to talk to my prospective customers’ customers – the ones that have the enquiry/frustration/need they want addressing. It should be easy, right? It would appear not so.

    What could be easier – I know who they are and roughly what their articulated enquiry is (that is, what they said) and I can often deduce what their need is (thank you NVC!). But to validate with them what may have helped (hopefully the service I am offering) is proving to be very difficult. Simply because they are not responding to how I am currently approaching them.
    Although it’s long and complicated and not really the subject of this post.  You might think that people would want to be part of a solution to their own frustrations – but, alas, no!

    I will try something different and persevere, this is important!

    So here is my check in:

    • Glad I started trying to talk to customers. Living the 80/20 rule, sending out lots of offers to have a conversation>
    • Mad I’m not getting the responses I expect. So maybe I need to revise how I make the offer and/or review my expectations.
    • Sad that how businesses treat engage with their customers (especially in tough economic conditions) is still under-appreciated. 
    • Glad that I am back on track with Spanish and my exercises.
    • Glad I improved on working late. I went to bed at 11 last night vs 2am the night before.  More work is not necessarily better.
    • I’m grateful for friends in the same startup space as me (albeit at different stages) – grateful for their comradeship and willingness to help talk things through.

    I’m  in.

    Improve On…

    How I make my offers.

    How well I keep to the fasting program

     

    Today

    I will continue (trying) to talk to some customers’ customers to day. I have a different approach.  Really thankful to David Harvey (@david_harvey) for helping me think it through despite him being very busy with @Vyclone (which BTW, is totally awesome tech – check it out : http://vyclone.com).

    Today I also need to get on with the rest of the warm intros I need to make.

    Although my anger has dissipated a little I still want to blog. So a post on ‘Youth Unemployment’ is imminent today – but only after I have some customer conversations.

     

    The Trello board…

    Screenshot_30_05_2013_11_41
    No, your eyes do not deceive you, I have not updated my board. Sloppy? You bet. Honest?? Absolutely!

    It is OK to get mad. 

    But only for a while.
    Then you should get smart

    and then you win.

  • May 30 – It's Been Emotional

    By: DeeAshleyCC BY 2.0

    Yesterday

    Watching the data stream in and seeing the emotions and needs that generated it has itself been really emotional.

    Screenshot_30_05_2013_11_02

    On one hand, frustration that so many people who use certain businesses are dissatisfied and go unheard.  On the other, I am also glad that they choose to express that need (albeit with some angry words).
    I’m fully into the acquire customer funnel, a conversation with my adviser on Tuesday emboldened my strategy and helped to renew my energies.

    My check-in:

    • Glad I had a great conversation with Paul, my adviser, on my strategy for researching and acquiring customers.  He checked out bizbuzz and was impressed with the concept (there may be a potential pivot there).
    • Sad the almost all my contacts are techies – I need to get more professional diversity into my network.
    • Mad at so much today : youth unemployment, apathetic businesses that squander the promise of social media, stupid politicians. I have to blog something or else I might scream and drink wine…hang on!
    • Glad that I am really into my customer acquisition funnel with good data that will inform my approach and pitching.
    • I’m grateful for data. There is so much of it, most of it noisy, but with the right intentions and nurture, beauty can be coaxed. (WTF! – I’m waxing lyrical about data – someone smack me with a wet fish)
    • I’m grateful that NVC has enabled me to see deeper into this data and react differently with it. More empathically for all concerned.

    I’m  empirically in.

    Improve On…

    Keep to the schedule.

    Make a little time for my distractions.

    Self restraint. Less long hours into the early hours

     

    Today

    My funnel includes talking to my potential customers’ customers.  Those who expressed a need (albeit it through angry words and criticism). I want to discover what they feel might have made a difference.  Did they have the conversation they deserved?  What could have happened differently for them? So, today those conversations continue.

    Also I have 20 businesses on my list to find warm introductions to.  Great data to use in LinkedIn. I found five that I am already connected to and I will be sending intro requests to them.

     

    The Trello board… 

    Screenshot_30_05_2013_11_41

  • May 28 – Data is Fascinating

    By: Dan BrickleyCC BY 2.0

    Yesterday

    I think I’m back in my stride!

    Having got bizbuzz online, the data is flowing straight out of Twitter, of businesses that have the problem ServiceChat is designed to solve.  I’m getting the metrics to use in the conversation with these prospective customers.
    It is providing amazing clarity and insight into the problems and I have learnt so much about the a worrying approach to corporate use of Twitter and in my opinion it is all wrong!!!  Businesses like Morrisons, Waitrose etc in the UK are missing huge opportunities in this space. Many use auto-responders (and I bet they sit in their boardrooms patting themselves on the backs for having a coherent social media strategy – please!!)

    Wake up and smell the coffee, social media is not like anything you had before, trying to corral it into your traditional channels is going to cost you big time. Why are CIOs and CMOs not all over this?

    Anyway – rant over…here is my check in (it is all glad!!)

    • Glad my data feed is online, 300+ prospects. Now, I’m the bottleneck.
    • Glad I decided against carpet-mailing my LinkedIn contacts , I now have targets and with a little effort I can narrow down the 20% who can get me to the decision makers in the businesses I want to speak to.
      Sometimes a hammer is not the only tool!
    • Glad the brainwave training stuff is working, I’m feeling less mentally fatigued, more alert and I think, quicker too.  I suspect fasting and exercise are also helping.
    • I’m grateful for Ruby on Rails.  I’ve been coding for nearly 20 years and it has never been easier to quickly make a beautiful  working version of something you imagined.  It is such a rich and giving ecosystem, that encourages me to give back to. So watch out for a Twitter reach gem, a beta marker gem.  They are all on my list.

    I’m  in.

    Improve On…

    Keep to the schedule.

    Increase automated code coverage on stuff that started as a hack.

    Today

    Screenshot_28_05_2013_13_15

     

    My data reveals that, as of right now, there are 418 prospects from 766 unhappy customers, my strategy is to focus on the customers with most number of unhappy customers.

    Today the major push is to have a conversation with a good cross-section of them, by the end of the week I want to have spoken/chatted with at least 20% of the customers of each of the top 5 target business in my data set.

     

    The Trello board… is unchanged!

     

    Be yourself, everyone else is busy. 

  • May 27 – A Squeak of a Week

    By: Neil McIntoshCC BY 2.0

    Yesterday Last Week!

    It’s Monday, of a brand new week – that is as it always is.  However last week was notable for a few reasons:

    • I didn’t write my blog – a serious breach of the commitment to my focus. It’s not that I was not focused, in fact I was too focused to write a post!
    • I automated by lead generation process (most of it anyway) into an internal app (BizBuzz)
      Screenshot_27_05_2013_10_49

    • Tron went awesome! Managing my twitter responders just got infinitely easier.  I believe there are 2 potential services here – let’s see…
      Screenshot_27_05_2013_10_50

    Here is my check-in, summing up last week and my hope for this one…

    • Sad I didn’t check-in on this blog since May 21.
    • Glad I successfully automated my prospects/lead generation process – making it easier to find the customers with the problem ServiceChat is designed to solve.  
    • Glad I started experimenting with Binaural sounds to enhance focus and learning during my iterations. I think it is actually working!  They play under my music/language etc.
    • Glad that this is the week everything changes (again!)
    • Sad that there are not more sign ups on ServiceChat (a week on), even my early adopters have not started using it.  Disappointed, but not surprised – we operate on different schedules  and what is urgent for me is much less important to other businesses.  Patience and persistence required!
    • Delighted that there is no more tech for now.  It’s fun, interesting and engaging, but an illusion of progress. Progress is not more code, it is more learning (right now, from early users).
    • I’m grateful for the gift of knowing better ways of living and hopeful for the wisdom and patience to choose them 😉

    I’m present and  in.

    Improve On…

    Making sure that I write this blog – whatever the minimum is and keep it consistent.

    Making fewer commitments for things that I don’t feel 100% that I will even get to (e.g. writing a blog post about my TedTalk favorites.)

    Taking the time I set aside for congruent learning e.g. watching Ted.

    Today

    The major activities today are to do the human bits of my lead generation process – talking to the identified prospects or trying to get access to the folk who can make decisions!

     

    The Trello board…

    Screenshot_27_05_2013_10_41

     

    Seek risks safely.

     

  • May 17 – Been Focused on Making Art

    By: gordonplantCC BY 2.0

    The last three days

    No, I haven’t been abducted by aliens. I apologise for not posting to this blog over the last 3 days. It’s been a tough few days, spent mostly making art and exercising my passions.

    • Glad I had invested 3 solid days in pushing to close off the outstanding tasks to get ServiceChat beta live.
    • Seriously Glad that ServiceChat beta is now live and I can now focus on
    • Sad I hurt my back and this stopped my main workouts
    • Glad I’m averaging 1.5 hours of Spanish lessons a day. Totally loving Duolingo.com
    • Excited that some early users will begin using it today/tomorrow.
    • I’m grateful for having a pulse, this much fun without one would be a tad difficult.

    I’m so in.

     

    Today

    With the release of ServiceChat beta, the main push is to begin rapid execution of my marketing plan.

    Reach out to my network and get as much exposure to the content I have created to inspire conversations with businesses to sign up.  Mostly through Linked In!

    Also I need to resume, in earnest, the research of companies on Twitter to see living proof of the problem I am trying to solve and generate targets for my marketing reach out.

    The Trello board…

    Screenshot_17_05_2013_17_39

     

    I thought I might include the ‘Achieved’ column, to remind you and myself just how much big stuff I have actually achieved in a really short time.

    Every life needs a lull in the proceedings to reflect and celebrate. Tonight it is curry and wine. Viva la Lull!

    Stay foolish, stay hungry.

  • May 14 – All Set!

    By: Saaleha BamjeeCC BY 2.0

    Yesterday

    What a day!  So many little things that combine to be pretty big.  But a very fulfilling day, tiring, but fulfilling.

    • Glad I had a balanced day – language practice (i discovered duolingo and it is amazing. Still using Rosetta Stone as well.)
    • Glad  the site is ready to go and I decided to do it by verbal invitation – having too many users too soon can be as problematic as not having any!
    • Excited that some early users will begin using it today/tomorrow.
    • Glad I got some brilliant feedback from some trusted contacts on ServiceChat’s landing pages, some great direction on at least one explainer video.
    • I’m grateful for living in interesting times.

    I’m In.

     

    Today

    The early feedback on the site (not the app) is the message is clear, but would be significantly clearer with the some media showing a real scenario (basically I need to tell stories!).

    This changed my appreciation of the need for the explainer video.  Even if some folk already know the problem, they need to understand how my solution addresses it. I need stories and I need to communicate them compellingly.

    So I have 2 main goals today:

    Get early adopter business – 2 or 3 signed up to the app and using it. With over 20 years of building stuff people use I know users in the wild will find new ways to make things break and I am excited to learn these!

    Work on the 50/50 explainer – that does a decent job of describing the problem and the solution – well enough to answer most questions anyway.

    The Trello board…

    Screenshot_13_05_2013_11_56