Month: May 2013

  • May 31 – Talking to Customers is Hard

    Yesterday So I’m trying really hard to chat with some people about the problem I’m trying to solve. My approach is to talk to my prospective customers’ customers – the ones that have the enquiry/frustration/need they want addressing. It should be easy, right? It would appear not so. What could be easier – I know […]

  • May 30 – It's Been Emotional

    Yesterday Watching the data stream in and seeing the emotions and needs that generated it has itself been really emotional. On one hand, frustration that so many people who use certain businesses are dissatisfied and go unheard.  On the other, I am also glad that they choose to express that need (albeit with some angry […]

  • May 28 – Data is Fascinating

    Yesterday I think I’m back in my stride! Having got bizbuzz online, the data is flowing straight out of Twitter, of businesses that have the problem ServiceChat is designed to solve.  I’m getting the metrics to use in the conversation with these prospective customers. It is providing amazing clarity and insight into the problems and […]

  • May 27 – A Squeak of a Week

    Yesterday Last Week! It’s Monday, of a brand new week – that is as it always is.  However last week was notable for a few reasons: I didn’t write my blog – a serious breach of the commitment to my focus. It’s not that I was not focused, in fact I was too focused to […]

  • Dear Jesus, Bless My Hustle

    My bro sent me this video, I don’t where it came from , but I was laughing my ass off. I guess if God can be asked to bless tanks and bombs, He/She can also be reasonably requested to bless one’s hustle! http://youtu.be/q4-Vx2Df9JQ?rel=0   Enjoy!

  • May 21 – One mountain's peak is another's base.

    Yesterday It’s been a weird few days, my exhiliration at releasing ServiceChat is tempered by a realisation that the mountains left to climb are even higher than that of getting software built (which is really just a molehill!) Oh young whippersnapper founder, hear me well – software is the easy bit.  Finding customers and trying […]

  • May 17 – Been Focused on Making Art

    The last three days No, I haven’t been abducted by aliens. I apologise for not posting to this blog over the last 3 days. It’s been a tough few days, spent mostly making art and exercising my passions. Glad I had invested 3 solid days in pushing to close off the outstanding tasks to get […]

  • ServiceChat is Live.

    I’m delighted to announce that I have now released the first public version of ServiceChat – the startup I am building to help businesses delight their customers with improved engagement. I say public, but I actually mean beta (which is public too). What is ServiceChat? The older I get, the lower my tolerance for terrible […]

  • May 14 – All Set!

    Yesterday What a day!  So many little things that combine to be pretty big.  But a very fulfilling day, tiring, but fulfilling. Glad I had a balanced day – language practice (i discovered duolingo and it is amazing. Still using Rosetta Stone as well.) Glad  the site is ready to go and I decided to […]

  • May 13 – Shipping is HARD!

    Yesterday Sunday, May 12th:  I struggled to get started.  I do want to work on Sundays, but my family and I are still clinging to conventional working week delusions and I find it difficult to get to my desk, let alone have the discipline to follow my routine. Nevertheless I did find some time and […]