Exploring TripAdvisor's Top 20 Galway Restaurants in 20 Days
mhsutton I’m in Galway, Ireland for a few weeks to do some work for a client. The last time I was in Galway, I was here for year with my family.…
Re-Imagine and Reuse.
My bro sent me these images showing new and imaginative ways old products are reused. I feel very inspired – if a little inadequate a designer! What interesting ways are…
Lessons from why my startup failed: Know your mind.
I ceased work on ServiceChat – the startup that I have been working on for six months. It might not seem that long to you, but to me it is…
The Art of Peeing Sitting Down
It all starts in Germany A few years ago I spent a few weeks working in Berlin. The work was through the consultancy owned by my friends Marion and Andrea.…
6 Weeks to Run My Next Experiment
The Story Whilst researching a post about Morrisons and its customer service on Twitter, I discovered that even though I could see all the customers that had an experience on…
Developer or Programmer? Why it matters.
For nearly 25 years, I have been writing some form of software code or another. For nearly twenty of those years I was paid to do it. When I started…
August 3: I Failed. Do, Learn, Adapt and Repeat Differently.
I am mothballing my ServiceChat startup experiment. After six months, I have to admit to myself that ServiceChat has no legs. People who I thought should be interested are not…
Cheap At Half the Price
By: Coffee Circle – CC BY 2.0 A couple of days ago, I walked into an outlet of a well known chain of Irish sandwich shops and ordered my lunch.…
@Morrisons Customer Service: Fluke or Designed to Delight?
As I was sifting through the data that Bizbuzz was providing about potential ServiceChat customers, I came across Morrisons – a British grocery and supermarket business that has about 12%…
Musing on Citizenship-as-a-Service.
I have a tax bill due. It is ‘tax on profits’ and while I have the money set aside to pay it, there is still a deep sense of hesitation…