July 23: A Change to Regular Programming
mhsutton When I set out to build my startup in January, we moved to Spain to immerse in the culture, learn the language and extend my startup runway by 4 month.…
Why Current Ideas of Social Media Customer Service Suck
Reach, responsiveness, engagement, resolution, impact, journey – these are all buzzwords in the brave new world of customer service meets social media. Undoubtedly, it has all the excitement of a…
Wickedly witty caption seeks hilarious illustration for fun times.
I recently saw ‘Tangled’ – an animated movie of the Rapunzel story. Very enjoyable. As it often happens, a funny visual came to mind and an even funnier caption that…
To Blog or Not To Blog
As I explore the social media customer service space – trying to discover and connect, I am learning quite a bit. Should I join the fray and blog about what…
July 18: A Mixed Bag
Not sure what to make of this week. It’s a bit like being in the Tom Hanks movie ‘The Terminal’. I’m stuck but actually while I’m in this state of…
Why I am Cancelling My 10+ year Skype Account
TL;DR This is a notice to my Skype contacts: Skype (and others) have been spying on their users on behalf of the United States security apparatus for a long time.…
Twumps is live – get your game on!
A couple of weeks ago I wrote about an experiment to see if I could consistently and sustainably fund good causes through an online product/service. I’m delighted to release the…
July 12: Traction not tractors
Traction is vital, getting early customers to commit to using what I’m offering is very important. Both are vital and important for my finances and startup growth, sure – but…
July 9 – Back away from the code, slowly.
Every passing day re-affirms my fear. I have to back away from the code, close the IDE – quit doing what I love doing and start doing the other thing.…