Businesses apologising on Twitter – see anyone you know?
mhsutton What is all this about? For the last few months , I’ve been working on my startup (ServiceChat) and trying to understand how businesses do customer service on Twitter. It…
mhsutton
June 7 – Dizzy with pivots.
Yesterday(and the previous 2 days) The last few days have been like driving in a tunnel, with occasional pauses to check the map. Sometimes where you want to is actually…
A Dog Has Died
A dog has died I buried him in the garden next to a rusted old machine. Some day I’ll join him right there, but now he’s gone with his shaggy…
June 03 – Plod on dear boy, plod on.
Yesterday I’m finally resigned to the realisation that I won’t be an overnight sensation ;-). At this point, the core of my strategy is plodding on – persevere through the…
May 31 – Talking to Customers is Hard
Yesterday So I’m trying really hard to chat with some people about the problem I’m trying to solve. My approach is to talk to my prospective customers’ customers – the…
May 30 – It's Been Emotional
Yesterday Watching the data stream in and seeing the emotions and needs that generated it has itself been really emotional. On one hand, frustration that so many people who use…
May 28 – Data is Fascinating
Yesterday I think I’m back in my stride! Having got bizbuzz online, the data is flowing straight out of Twitter, of businesses that have the problem ServiceChat is designed to…
May 27 – A Squeak of a Week
Yesterday Last Week! It’s Monday, of a brand new week – that is as it always is. However last week was notable for a few reasons: I didn’t write my…
Dear Jesus, Bless My Hustle
My bro sent me this video, I don’t where it came from , but I was laughing my ass off. I guess if God can be asked to bless tanks…
May 21 – One mountain's peak is another's base.
Yesterday It’s been a weird few days, my exhiliration at releasing ServiceChat is tempered by a realisation that the mountains left to climb are even higher than that of getting…